Terms of Service
These terms and conditions outline the rules and regulations for the use of our platform and services. Please read these terms carefully before using our services.
By accessing and using Colabores (“the Service”), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Important Notice
These terms may be updated from time to time. Continued use of the service after changes constitutes acceptance of the new terms.
What We Provide
- Field service management platform
- Work order creation and management tools
- Team collaboration and communication features
- Customer and equipment management systems
- Reporting and analytics capabilities
- Mobile applications for field technicians
Service Availability
We strive to maintain 99.9% uptime, but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.
- Maintain secure passwords
- Protect login credentials
- Report unauthorized access
- Use two-factor authentication when available
- Use service for legitimate business purposes
- Comply with applicable laws and regulations
- Respect intellectual property rights
- Maintain data accuracy and integrity
- Unauthorized access or hacking attempts
- Distributing malware or viruses
- Spamming or sending unsolicited communications
- Violating privacy of other users
- Ensure data backup and recovery
- Maintain data confidentiality
- Report data breaches promptly
- Comply with data protection regulations
Subscription Plans
Our service is offered through various subscription plans with different features and pricing tiers.
- Free trial period available for new users
- Monthly and annual billing options
- Pricing based on number of users and features
- Enterprise plans available for large organizations
Payment Processing
Billing Cycle
Charges are processed at the beginning of each billing period. Annual subscriptions are billed once per year.
Payment Methods
We accept major credit cards, bank transfers, and other payment methods as available in your region.
Refunds & Cancellations
You may cancel your subscription at any time. Refunds are provided according to our refund policy, typically within 30 days of initial purchase for annual plans.
Our Rights
- We own all rights to the Colabores platform and software
- Our trademarks, logos, and brand materials are protected
- The platform's source code and algorithms are proprietary
- We grant you a limited license to use our services
Your Rights
- You retain ownership of all data you input into our system
- You can export your data at any time
- You control access permissions for your team members
- You may use our APIs according to our developer terms
Important Legal Notice
Our liability is limited to the maximum extent permitted by law. We provide our services “as is” without warranties of any kind.
Service Limitations
- We cannot guarantee 100% uptime or error-free operation
- Data loss may occur due to technical issues or user error
- Third-party integrations may experience interruptions
- Performance may vary based on internet connectivity
Maximum Liability
Our total liability for any claims related to our services shall not exceed the amount you paid for the service in the 12 months preceding the claim.
By You
- Cancel subscription at any time
- Export your data before termination
- 30-day grace period for data retrieval
- Prorated refunds where applicable
By Us
- Violation of terms of service
- Non-payment of fees
- Illegal or harmful activities
- 30-day notice when possible
Jurisdiction
These terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in the courts of [Your Jurisdiction].
Dispute Resolution
- Direct negotiation between parties
- Mediation through agreed mediator
- Binding arbitration if mediation fails
- Court proceedings as last resort
We reserve the right to modify these terms at any time. Material changes will be communicated to users via email or platform notifications at least 30 days before taking effect. Continued use of the service after changes constitutes acceptance of the new terms.