Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data.
Personal Information
- Name, email address, and contact information
- Job title and business information
- Profile information and preferences
- Authentication credentials
Business Information
- Company name, industry, and business details
- Work orders and customer information
- Team member information and roles
- Integration data from third-party services
WhatsApp & Meta Platform Data
- Phone numbers and WhatsApp profile names of your customers and team members
- Content, timestamps, and delivery status of WhatsApp messages exchanged through your account
- Your WhatsApp Business Account details (business account ID, phone number ID, message templates)
- Opt-in and opt-out (consent) status for each contact
Technical Information
- Device information and browser type
- IP address and location data
- Usage patterns and feature interactions
- Log files and error reports
- Process work orders and manage workflows
- Facilitate team collaboration
- Send notifications and updates
- Provide customer support
- Analyze usage patterns
- Develop new features
- Improve security measures
- Optimize performance
- Send service announcements
- Provide technical support
- Share product updates
- Process feedback and surveys
- Comply with legal obligations
- Protect against fraud
- Enforce terms of service
- Resolve disputes
Encryption
All data is encrypted in transit and at rest using industry-standard protocols.
Access Control
Strict access controls ensure only authorized personnel can access your data.
Backup & Recovery
Regular backups and disaster recovery procedures protect against data loss.
We DO NOT:
- Sell your personal information to third parties
- Share data for marketing purposes without consent
- Use your data for purposes unrelated to our service
We MAY share data:
- With service providers who help us operate our platform
- When required by law or legal process
- To protect our rights and prevent fraud
- With your explicit consent
Colabores connects to the WhatsApp Business Platform (WhatsApp Cloud API) provided by Meta Platforms, Inc. so that businesses can message their own customers and team members about quotes, work orders, and service appointments. Data we receive from Meta (“Platform Data”) belongs to the business account that connected the number, and we process it on that business's behalf.
- We use Platform Data only to deliver messages, show conversations, and run features you enable, such as quote follow-ups and approvals.
- We only send WhatsApp messages to people who have not opted out, within WhatsApp's messaging windows, and with approved templates where required.
- Recipients can reply STOP (or BAJA, SALIR) at any time to stop receiving messages; we honor it immediately.
- Some features use AI models to draft or classify messages. Message content sent to these providers is limited to what the feature needs, and the providers are contractually restricted from using it to train their models.
- We do not sell Platform Data, use it for advertising or profiling, or share it with data brokers.
- We do not combine Platform Data across different business accounts; each account's data is isolated from all others.
- You can revoke our access at any time from your Meta Business settings, or ask us to disconnect your WhatsApp number.
- Supabase — database, authentication, and file storage
- Vercel — application hosting and serverless compute
- Anthropic and Google (Gemini) — AI features (drafting and classifying messages)
- Resend — transactional email (does not receive WhatsApp message content)
- Meta Platforms, Inc. — delivery of WhatsApp messages
Each provider is bound by data-protection terms and may only process data to provide its service to us.
We keep personal data, including WhatsApp messages and contact details, for as long as the business account is active or as needed to provide the service. When an account is closed, or when a deletion request is verified, the data is deleted or irreversibly anonymized within 30 days, except where the law requires us to keep certain records longer.
- Send an email to legal@colabores.com with the subject “Data deletion request”.
- Include the phone number or email address associated with the data, and the business that messaged you, if you know it.
- We will confirm the request, verify your identity, and delete the data within 30 days. We will email you when it is done.
Account owners can also delete their account and all of its data at any time from Settings → Company → Delete account. Deletion takes effect immediately and cannot be undone. Users who are not part of a company account can delete their login and personal data from Profile → Delete my user. To stop receiving WhatsApp messages without deleting data, reply STOP to any message.
Access & Portability
Request a copy of your personal data and export your information.
Correction & Updates
Update or correct your personal information at any time.
Deletion
Request deletion of your account and associated data.
Communication Preferences
Control what communications you receive from us.
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.